Refund policy
Effective Date: October 21, 2025
At Next Riwaj, customer satisfaction is at the heart of what we do. If you’re not fully satisfied with your purchase, we’re here to make it right.
1. Returns
You may return eligible items within 7 days of delivery, provided the following conditions are met:
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The item must be unused, unworn, and in its original packaging.
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A valid proof of purchase (order number, receipt, or invoice) must be provided.
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Sale items, discounted products, and gift cards are non-returnable.
To initiate a return, please contact our support team at:
📧 nextriwaj@gmail.com
📞 +92 321 0708881
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed within 7–10 business days to your original payment method.
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Shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective product).
3. Exchanges
We’re happy to offer exchanges for:
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Wrong size received
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Defective or damaged items
To request an exchange, please reach out within 7 days of delivery, and our team will assist you in arranging the replacement.
4. Return Shipping
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Customers are responsible for return shipping costs in all standard return cases.
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If you received a damaged, defective, or incorrect item, Next Riwaj will cover the return shipping cost.
5. Important Notes
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Items returned without prior approval will not be accepted.
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Refunds may take additional time depending on your payment provider.
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We reserve the right to deny returns that do not meet our policy conditions.
6. Contact Us
If you have any questions or concerns about returns, refunds, or exchanges, our team is always ready to help:
📧 Email: nextriwaj@gmail.com
📞 Phone: +92 321 0708881
🌐 Website: www.nextriwaj.com
