Shipping policy
Shipping Policy – NextRiwaj.com
Effective Date: October 21, 2025
At Next Riwaj, we’re dedicated to delivering your orders quickly, securely, and at a fair cost. Please review our shipping policy to understand how and when your products will be delivered.
1. Order Processing Time
All orders are processed within 1–2 business days (excluding Sundays and public holidays) after payment confirmation.
Once your order has shipped, you’ll receive a confirmation email or SMS containing your tracking details.
2. Shipping Methods & Delivery Time
We offer reliable nationwide delivery through trusted courier partners.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 4–7 business days | Free |
| Express Shipping | 1–3 business days | PKR 500 |
| Cash on Delivery (COD)* | 4–7 business days | PKR 300 |
🚚 COD is available in select serviceable areas. You’ll be notified at checkout if your location is eligible.
3. Shipping Locations
We currently ship to all major cities and towns within Pakistan.
Deliveries to remote or rural areas may take longer depending on courier availability.
For international orders (if applicable), shipping costs and timelines will vary by destination.
4. Shipping Charges
Orders above PKR 1500 qualify for free standard shipping.
Any applicable shipping fees are calculated at checkout and are non-refundable once the order has been dispatched.
5. Delays or Delivery Issues
While we strive to ensure timely delivery, occasional delays may occur due to:
-
Courier or logistics issues
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Weather conditions
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Incorrect or incomplete shipping addresses
If your package is delayed beyond the estimated delivery window, please contact us promptly at nextriwaj@gmail.com.
6. Tracking Your Order
Once shipped, you’ll receive an SMS or email containing your tracking number and courier information.
You can monitor your shipment’s status through the courier’s online tracking portal.
7. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please notify us within 48 hours of delivery.
📧 Email: nextriwaj@gmail.com
📞 Phone: +92 321 0708881
We’ll investigate the issue and offer an appropriate resolution — such as a replacement, store credit, or refund, depending on the situation.
8. Contact Us
For any questions or assistance regarding shipping, reach out to our support team:
📧 Email: nextriwaj@gmail.com
📞 Phone: +92 321 0708881
🌐 Website: www.nextriwaj.com